Bank of America, one of the largest American banking institutions, finds itself in the spotlight in a potentially explosive case. Indeed, an $800 million loss looms for the bank, under the threat of a federal investigation related to accusations of non-reimbursement of customers who fell victim to fraud via the Zelle payment network. This case raises further questions about consumer protection practices in the American financial sector, as pressure intensifies on banks to ensure secure transactions and reimbursements in cases of fraud.