Coinhouse: Review Of The Cryptocurrency Purchasing Platform

Delving into the world of cryptos can be daunting, especially when it comes to choosing the right platform to start or optimize one’s investments. Coinhouse, a leading French player, promises simplicity, security, and expertise in an ever-evolving field. But what is the reality? This platform, regulated by the AMF and recognized for its commitment to transparency, does it truly deliver on its promises? In this article, discover a comprehensive analysis of Coinhouse, its strengths, its limitations, and whether it deserves your trust to manage your digital assets. The answer could well transform your crypto experience.

The history of Coinhouse

Coinhouse was founded in 2014 under the name “The House of Bitcoin“. Its initial goal was to make cryptos accessible to individuals and businesses. Based in Paris, it offered bitcoin buying and selling services in a physical office, a first in France.

In 2018, the company adopted the name Coinhouse to reflect a broader ambition. This name change marked its intention to cater to an international audience and expand its services beyond bitcoin. It added numerous cryptos to its offering and developed an easy-to-use online platform.

Coinhouse quickly distinguished itself through its commitment to regulatory compliance. It became the first company to obtain the status of Digital Asset Service Provider (PSAN) in France. This approval, granted by the Financial Markets Authority (AMF), ensures that the platform meets the strict security and transparency standards imposed by French legislation.

This status offers numerous advantages to users. It ensures enhanced protection of funds and personal data. It also imposes strict anti-money laundering and counter-terrorism financing requirements on Coinhouse.

Over the years, Coinhouse has diversified its services. Today, it offers solutions for individuals, such as buying and selling cryptos, as well as dedicated offers for businesses and institutional investors. The platform has established itself as a trusted player in the European crypto landscape.

Coinhouse has managed to evolve in a constantly changing environment. By adapting to the needs of its users and innovating in its services, it has strengthened its market position. Thanks to its offices in Paris, it also embodies a local and accessible dimension, while positioning itself as a suitable solution for investors worldwide.

Its history, marked by key milestones and a constant concern for regulation, illustrates its seriousness and ability to meet user expectations. Coinhouse remains today a reference for those seeking a regulated crypto platform, reliable and efficient.

The features and services offered by Coinhouse

Coinhouse offers a comprehensive range of features to meet the needs of crypto investors, whether they are beginners or experienced. Each service is designed to combine simplicity, security, and performance.

Buying, selling, and exchanging cryptos

The platform allows you to buy, sell, and exchange cryptos in just a few simple steps.

A quick registration and account verification process

To access the services, the user must create an account by providing an email address and setting a secure password. Once this step is completed, Coinhouse requests identity documents to validate the account. This verification, called KYC (Know Your Customer), ensures compliance with regulations.

Different payment methods available

Coinhouse offers several options for depositing funds. Users can choose credit card for fast transactions, although limited to €1,000 per transaction. Bank transfers offer higher limits, up to €10,000, but require a processing time (about 1 to 3 business days). The Euro Account of Coinhouse, with a French IBAN, facilitates regular transfers and simplifies fund management.

A variety of cryptos offered

Coinhouse offers a selection of cryptocurrencies including bitcoin, ethereum, litecoin and other popular assets. This variety allows investors to diversify their portfolio while having access to reliable and well-established cryptos.

The safekeeping and security of assets

Coinhouse places great importance on the security of funds and user data. To this end, it offers:

• Secure storage solutions: the platform offers storage options tailored to the needs of its clients. Digital assets can be kept in secure online wallets or transferred to physical wallets for maximum security;
• Robust security measures: to protect accounts, Coinhouse requires the use of complex passwords and encourages the activation of two-factor authentication (2FA)

Staking and Passive Income Generation

Coinhouse allows you to generate passive income through its staking service.

Presentation of the Staking Service

The staking consists of locking certain cryptos to participate in the functioning of their networks and receiving rewards in return. Coinhouse offers this service for several digital assets, including Ethereum and other cryptos compatible with this functionality.

Proposed Yield Rates and Associated Conditions

The yield rates vary depending on the cryptos and staking conditions. Coinhouse offers competitive rates, allowing investors to maximize their income. The conditions, such as lock-in periods, are clearly specified to ensure transparency.

Managed Services and Personalized Support

Coinhouse offers tailored solutions for investors looking for more advanced support. These offers are aimed at premium or institutional clients. They include personalized advice, priority assistance, and advanced tools to optimize portfolio management.

Premium clients benefit from a dedicated manager who guides them in their investment decisions. This service allows for a better understanding of opportunities and minimizing the risks associated with cryptos.

The Euro Account and Recurring Purchase

Coinhouse facilitates transactions and regular investment through innovative tools. The main ones are: the Euro Account and the recurring purchase offer.

Presentation of the Euro Account

The Euro Account, with a French IBAN, simplifies deposits and withdrawals in euros. It allows for managing transactions transparently and easily transferring funds to and from your personal bank account.

The Recurring Purchase Feature

For those who wish to invest gradually, Coinhouse offers a recurring purchase feature. This method, based on the strategy of Dollar-Cost Averaging (DCA), spreads purchases over a given period. It reduces the effects of volatility and is an ideal solution for beginner or cautious investors.

Coinhouse thus stands out for its varied services tailored to all investor profiles. The platform combines simplicity, security, and personalization to offer a high-quality experience.

The rates and fees associated with Coinhouse services

The fees applied by Coinhouse deserve special attention, as they can influence the total cost of your transactions. The platform displays a transparent structure, but its rates may be higher than those of other exchanges, as Coinhouse offers a higher level of service (notably a customer service based in France, available Monday to Friday, from 9:30 am to 6 pm).

The transaction fees

Coinhouse applies fees for deposits, withdrawals, and crypto exchanges. These fees vary according to the payment methods and account types.

Comparison of fees for different payment methods

The table below summarizes the fees associated with deposits and withdrawals:

These fees include security guarantees and compliance with French regulations, which may justify their relatively high cost.

The conversion fees in cryptos

Coinhouse also charges fees when buying, selling, or exchanging cryptos. These fees generally amount to:

• 0.89% for exchanges between two cryptos;
• 1.49% if one of the exchanged currencies is EUR-L, a stablecoin pegged to the euro and managed by the company Lugh.

The advantages of investor and private management offers

The investor and private manageent offers (with €1,000 to €1,500 in zero-fee transactions each month) significantly reduce transaction and conversion fees. These offers are aimed at regular users and investors with specific needs.

Premium subscriptions and services

Coinhouse offers subscriptions to access advanced features and benefit from price reductions. Here is an overview of the main plans offered:

These subscriptions include exclusive services that simplify the management of your investments.

Subscribers to the Investor Offer and Private Management enjoy several advantages:

• Discounts on conversion and deposit fees;
• Priority access to a dedicated and responsive customer service;
• Personalized advice to optimize investments;
• Investment opportunities;
• Expert content;
• Support from a portfolio manager for Private Management clients.

The high conversion fees for standard accounts can be offset by these discounts, making these subscriptions attractive for active investors.

Thus, it is noted that Coinhouse fees are transparent. The Investor Offer and Private Management options allow for reduced costs while offering personalized services. The conversion fees reflect Coinhouse’s commitment to providing a secure and regulated environment for crypto transactions. For regular investors, these subscriptions can represent a wise investment.

User experience and customer support at Coinhouse

Coinhouse places great importance on user experience and the quality of its customer support. These elements play an essential role in user satisfaction, whether they are beginners or seasoned investors.

The interface and user-friendliness

Coinhouse offers a user-friendly interface suitable for all profiles.

The ergonomics of the Web platform and mobile application

The Coinhouse Web platform stands out for its clean and intuitive design. The menus are clear and well-organized, making navigation easy. Users can quickly access the main features, such as buying, selling, or tracking cryptos.

The mobile application offers a similar experience to the Web version. The buttons and menus are well adapted to smartphone screens, making use smooth and enjoyable. This mobile interface allows for managing investments in real-time, even while on the go.

Ease of use for beginners and experienced investors

Coinhouse has simplified the process to make cryptos accessible to beginners. The steps for registration, buying, and selling are clearly explained and require no technical expertise.

For more experienced investors, the platform offers advanced tools, such as portfolio tracking, investment opportunities, and managed options. However, the lack of a trading interface with an order book may limit users accustomed to traditional exchanges.

Coinhouse customer support

Coinhouse relies on responsive and quality customer support to assist its users. This is accessible via several channels, including online chat, emails, and phone. Premium users enjoy priority access, ensuring quick responses. The service is available Monday to Friday, from 9:30 am to 6 pm, and aims to resolve issues in the minimum possible time.

User reviews and the reputation of Coinhouse

The reputation of Coinhouse is based on user reviews and its ability to stand out from competitors. Feedback helps to better understand its strengths and limitations.

What do Coinhouse clients say on the Web?

User reviews of Coinhouse show a generally positive perception, with many strengths such as customer support, although some points raise criticisms.

Summary of positive and negative reviews

Positive reviews highlight the platform’s ease of use, suitable for beginners. Regulation by the AMF reassures many investors. Users also appreciate the customer support, deemed available and competent.

However, some aspects receive criticism. High fees on transactions and conversions are regularly pointed out. The lack of advanced trading tools, such as an order book, limits attractiveness for experienced traders.

What is the average rating received by Coinhouse and the main points raised?

On review platforms like Trustpilot, Coinhouse receives an average rating of about 4.7 out of 5 (1.4 for Binance, 3.8 for Bitpanda). The quality of assistance and the responsiveness of their local customer service make a difference to users. Accessibility is also highly appreciated, even if the simplicity of certain features is less suitable for more experienced and dynamic profiles. Despite their total transparency, some also note that the fees remain higher than those of their international competitors.

Coinhouse’s positioning in relation to its competitors

Compared to platforms like Binance or eToro, Coinhouse positions itself as a trusted service, ideal for beginners and investors seeking security. Its lack of advanced trading features also limits its appeal to professional users. However, its fees are higher than some international giants. In contrast, its premium services and managed options offer a distinct advantage for clients seeking personalized support.

What are the advantages and disadvantages of Coinhouse?

Coinhouse has major strengths, but also some limitations. These elements allow for a better assessment of whether the platform meets user expectations.

Advantages

Coinhouse stands out for several aspects that make it an attractive platform:

• The French regulation and compliance with AMF standards: Coinhouse is registered as a Digital Asset Service Provider (PSAN) with the AMF. This regulation offers a secure and reassuring framework for users;
• A range of services tailored to different investor profiles: the platform offers various services, including buying, selling, staking, and managed services. These offers meet the needs of both beginners and experienced investors;
• Personalized support and educational resources: the Premium and Private Management subscriptions offer dedicated support and personalized advice. Coinhouse also provides guides and tutorials to help users better understand the functioning of cryptocurrencies.

Disadvantages

Despite its advantages, Coinhouse has some disadvantages:

• Transaction fees slightly higher than some competitors: transaction and conversion fees remain high, especially for standard accounts, which can discourage active investors;
• The limited number of available cryptocurrencies: Coinhouse offers a limited selection of cryptocurrencies compared to platforms like Binance, in order to guarantee their viability. This limitation can frustrate investors who want to engage in more dynamic trading.

Buying cryptocurrencies can seem complex, but Coinhouse simplifies this process as we explain in our article on “How to buy cryptocurrencies easily on Coinhouse“. Coinhouse establishes itself as a reliable and secure French platform, ideal for beginner investors and those seeking a regulated framework. This article highlighted its main strengths, such as its compliance with AMF standards, personalized support, and ease of use. However, its slightly high fees and limited selection of cryptocurrencies may leave dynamic profile investors wanting more. Coinhouse is suitable primarily for investors who prioritize security and accessible customer service. For active traders or those looking for a wide diversity of assets, other platforms may be better suited.

Depending on your needs, the Coinhouse platform can be a reassuring and efficient option. If you want to buy bitcoin simply, our guide on buying bitcoin with Coinhouse will provide you with all the essential information.

Luc Jose A.

Diplômé de Sciences Po Toulouse et titulaire d'une certification consultant blockchain délivrée par Alyra, j'ai rejoint l'aventure Cointribune en 2019. Convaincu du potentiel de la blockchain pour transformer de nombreux secteurs de l'économie, j'ai pris l'engagement de sensibiliser et d'informer le grand public sur cet écosystème en constante évolution. Mon objectif est de permettre à chacun de mieux comprendre la blockchain et de saisir les opportunités qu'elle offre. Je m'efforce chaque jour de fournir une analyse objective de l'actualité, de décrypter les tendances du marché, de relayer les dernières innovations technologiques et de mettre en perspective les enjeux économiques et sociétaux de cette révolution en marche.